Our Services

Managed IT Services Provider (MSP)

As your local Canberra Managed IT Services Provider (MSP), we become your IT department. We put our Remote Monitoring and Management (RMM) software on your computers, and we become responsible for their maintenance and upkeep.

We keep the computers updated, secure and functioning with all the office peripheral devices such as printers and scanners. With the use of our RMM software, we also become your on demand help desk. We are just one phone call or email away from providing you with full technical support any time you face issues.

Using our RMM software we can connect remotely to your computer to provide tech support and fix around 99% of problems without having to attend onsite. All standard maintenance can also be done remotely through our RMM software.

We provide help desk support which means any issues that you or your staff have, you may call us for help, or you can send us an email and a service ticket is automatically generated and sent to you, whilst also being added to our ticket log for us to address and respond. We will connect remotely and assist you, and if that doesn’t resolve the issue, we’ll book a time with you to come onsite for a resolution.

We manage your users and their accounts, we onboard/offboard staff from your IT systems, creating email accounts for new users, revoking access for outgoing staff, and organise any work from home/field access to company IT resources.

We are responsible for your network, we keep servers and network devices updated, secure and working. We design Business Continuity and Disaster Recovery plans to ensure you have redundancy/failover systems that can be used in the event of a disaster or outage. We also diagnose and fix any network issues to keep you and your staff working.

Our MSP services are inclusive of our IT security services, we connect your equipment and network into Watchtower, a security stack including our very own in-house developed Cyber Security Operations Centre. We take responsibility and accountability for your organisation’s IT security.

About Us

22+ years of experience

We have 22+ years' experience in the IT sector across a wide range of fields. Having experience in Software Engineering, Business Analysis, Digital Forensics, IT Security and Tech Support allows us to diversify in the way with which we solve your problems.

Fair, flexible & transparent pricing

We design our pricing so that you can budget and plan for your IT expenditure. We offer an all-inclusive rate, or we offer cut down rates with optional add-ons that you can pay for on demand as your business grows or requirements change, kind of like health insurance.

We have a flexible, fair and honest pricing system on a month-to-month basis with no lock-in contracts. If in the unlikely event we don't meet your expectations, next month you're free to switch to another provider, and we'll make the switch painless from our side, no hard feelings.

Multiplatform unlocks limitless potential

Whether you use a MacBook, Windows PC, or any full function device, you'll find that when it comes to core business functionality all these devices will do what you need. These devices are designed to be used for everyday work, simple as that.

We pride ourselves on being a truly multiplatform business. We operate across all platforms, we support you across all platforms. You want to use Apple devices in your business? Absolutely you can. Need to stand up a Linux server for a particular line of business application? No problem at all, we've got you covered.

Ask about our cloud pricing guarantee

Being our customer comes with perks, such as the ability for us to source and supply you with cloud products at cheaper than retail rates through our wholesale channels.

IT for Start-ups Canberra

We Tech Support Canberra ACT 2601, Australia start-ups

Being a start-up ourselves, we know how exciting it is to get your business up and running.

We know the importance of getting your IT infrastructure running reliably and securely from the get go, so that you can focus on growing your business.

Engaging with us early on in your business planning phase ensures that you are armed with the information you need to plan for the IT requirements of your business.