Managed IT Services Provider (MSP)

As your local Canberra Managed IT Services Provider (MSP), we become your IT department. We put our Remote Monitoring and Management (RMM) software on your computers, and we become responsible for their maintenance and upkeep.

We keep the computers updated, secure and functioning with all the office peripheral devices such as printers and scanners. With the use of our RMM software, we also become your on demand help desk. We are just one phone call or email away from providing you with full technical support any time you face issues.

Using our RMM software we can connect remotely to your computer to provide tech support and fix around 99% of problems without having to attend onsite. All standard maintenance can also be done remotely through our RMM software.

We provide help desk support which means any issues that you or your staff have, you may call us for help, or you can send us an email and a service ticket is automatically generated and sent to you, whilst also being added to our ticket log for us to address and respond. We will connect remotely and assist you, and if that doesn’t resolve the issue, we’ll book a time with you to come onsite for a resolution.

We manage your users and their accounts, we onboard/offboard staff from your IT systems, creating email accounts for new users, revoking access for outgoing staff, and organise any work from home/field access to company IT resources.

We are responsible for your network, we keep servers and network devices updated, secure and working. We design Business Continuity and Disaster Recovery plans to ensure you have redundancy/failover systems that can be used in the event of a disaster or outage. We also diagnose and fix any network issues to keep you and your staff working.

Our MSP services are inclusive of our IT security services, we connect your equipment and network into Watchtower, a security stack including our very own in-house developed Cyber Security Operations Centre. We take responsibility and accountability for your organisation’s IT security.

IT Security

When you engage us as your Managed IT Security Services Provider (MSSP), we take ownership of your IT security policy, and we work with you to enhance and enforce it. By engaging us to keep your data secure, we take full responsibility and accountability over your digital data and assets so that you have complete peace of mind.

As a starting point when onboarding your business into our care, we ensure that your business is operating at maturity level one of the essential eight maturity model published by the Australian Cyber Security Centre (ACSC).

Reaching maturity level one is simple, most modern operating systems include the tools necessary to reach level one out of the box. Using Windows as an example, we will use Bitlocker to encrypt data at rest, AppLocker to whitelist executable binaries, and we can set a Group Policy Object to restrict Microsoft Office macros.

We’ll assess your systems, work flows and data to determine the threat level your organisation faces, and find the right maturity level to mitigate those threats. We go above and beyond the essential eight by also offering the following products and more, as new innovative products come to market:

• Cyber Security Operations Centre (CSOC) with 24x7 Real Time Alerting
• Network Firewall Device
• DNS Filtering
• Email Anti-Spam & Phishing Detection
• Centrally Managed Anti-Virus
• Identity Takeover Hardening & Monitoring
• Security Log Ingestion & Monitoring
• Hourly Onsite + Offsite Backups with 12 Month Retention
• Staff Education Campaigns

Our customers will never pay us for IT security advice. We take our role and commitment to your organisation's IT security seriously. We recognise our role in the development of a healthy IT security culture within your workplace, and we would never want that to be stymied by cost. If you or your employees doubt the legitimacy of anything, you can send it to us for analysis. We will check the authenticity and provide you with a determination of its legitimacy, completely free of charge.

Tech Support & Computer Repairs

We offer the following services and more:

• Virus Clean-up
• Data Recovery & Transfer
• Hardware Replacement, Upgrades & Procurement
• Speed-up Slow Computers
• Assist with Work from Home Arrangements
• Safe Data Storage
• Website Maintenance

Website Hosting & Microsoft Licensing

Ask about our cloud pricing guarantee!

We offer affordable website hosting packages.

We are a Microsoft 365 reseller and we offer our customers Microsoft 365 subscriptions at prices lower than Microsoft's retail pricing.

We can procure most cloud subscription and digital services through our extensive wholesale Cloud Sales Partner network.

This is a non-exhaustive list of digital products and services that we supply:

• Website Hosting
• Domain Names
• Microsoft 365 Subscriptions
• Microsoft Software & Licenses
• Microsoft Azure Cloud Services
• Vultr Cloud Computing
• Backup Software & Offsite Storage
• Anti-Virus
• Email Security, Backup & eDiscovery Products
• Centralised Email Signatures

Hardware & Software Procurement

Our hassle-free procurement service allows you to continue working while we source the hardware and/or software that you require.

We provide this service free of charge, and there is no obligation for you to purchase goods or services from us should you decide you wish to purchase from another vendor.

Contact us with either a shopping list, or a problem that you need solved, and we’ll get back to you with a quote.

Let us leverage upon our experience and suppliers to save you time and money procuring the goods and services your business needs.

Business Communications (VoIP)

We have partnered with the Australian business communications provider VoIPcloud to offer you their products under our brand, with level 1 support provided by us at no extra cost for our MSP/MSSP customers. Level 2 support is provided by VoIPcloud 24x7, also at no extra cost.

We offer traditional IP phones (desk phones) or a range of softphone clients that can be used across all your devices. Does your business use Microsoft Teams? Our VoIP service plugs into Microsoft Teams Direct Routing and allows you to make and receive calls on any device using Microsoft Teams. Ask us for a demo using our VoIP service through Microsoft Teams.

Want to answer your business landline on your mobile without call forwarding? We can do that for you with a softphone client.

We have no lock-in contracts, if you are dissatisfied with our VoIP service at any time, you may switch to another provider and you can port your number(s) across to the new provider if you wish. We will assist you with this process in such a case.

That said, we are so confident that you are going to love our VoIP service that we offer a free 14 day trial. Ask us today and we can set up a trial so you can try before you buy, obligation free. If you like the service, you just convert the trial into an active service and keep the same phone number(s). No payment details are required to start a trial, this is to provide you with certainty that you will not be billed.

Pricing is competitive, we offer PAYG plans as well as unlimited calling plans. All pricing below is per user per month, inclusive of GST.

* International call rates subject to change and are available in the customer portal. Enquire for the latest rates, or sign up for an obligation free 14 day trial.

^ Unlimited international calls to 50+ countries.

Cyber Security Operations

There was a time where simply putting anti-virus/firewall software on our computers was fulfilling our obligation to IT security. Those days are long gone from the workplace. Take a look at any federal government agency or large organisation and you’ll discover that they have their own Cyber Security Operations Centre (CSOC), and for good reason.

We've built our own security stack from a combination of commercial and open-source products. We’ve named our stack Watchtower. Watchtower includes a CSOC comprised of a Security Information and Event Management System (SIEM) coupled with custom in-house developed dashboard, and 24x7 real-time alerting to our CSOC analysts, so that we can detect and respond to threats in real-time as they emerge on your network. The CSOC also comprises of an Endpoint Detection and Response (EDR) agent, which is installed on your devices and sends information to the SIEM for analysis. We’ve gone into a bit more detail in this blog post.

We supply the EDR, SIEM, CSOC dashboarding and 24x7 real-time alerting capabilities free of charge to all of our Managed IT Services customers, from the lowest starting plan right through to our top tier plan, your security is our priority at no extra cost. This allows your business to have CSOC capabilities similar to that of large organisations or government departments, at no additional cost beyond your usual IT services expenditure.

When you compare our pricing to other local IT service providers, we believe our free CSOC puts us streets apart from any other local provider’s offerings, making us Canberra's ultimate value for money Managed IT Services Provider.

IT Support Canberra

Our local Canberra IT Support Help Desk is open between 8:30am and 5:30pm Monday to Friday. During these times the help desk is available to take your calls and solve any of your tech support issues.
We provide Canberra ACT 2601 with high quality IT support.
We provide our remote IT support services such that in most cases we do not need to come on-site to your location.
White Knight IT provides reliable Canberra IT support services to Canberra & surrounding regions.
Having a diverse skillset means that our IT support services can solve your tech problems quickly and efficiently through our fully managed IT support.

Tech Support Canberra

We provide local Canberra Tech Support to assist with any of your technical issues. White Knight IT tech support is located in Canberra ACT 2601.
We provide our remote tech support services and in most cases we don't need to come to you.

IT Canberra

We provide IT equipment , givein Canberra another option to source all their IT needs.Thinking of IT in Canberra? Think White Knight IT

Managed IT Services Canberra

We offer our managed IT services to keep our customer's IT systems continually operational, secure & healthy. White Knight IT managed IT service is located in Canberra.
We provide our managed services to Canberra & surrounding regions.
We provide a wide range of IT managed services in Canberra.
Get in contact with us today and enquire about our Managed IT Services Solution.
Utilising White Knight IT for your Managed IT in Canberra, will give your business a competitive edge.
White Knight IT is a leading provider of Managed IT Services, Tech Support & IT Solutions located in Canberra ACT 2601, Australia.