We protect you
and your customers
IT security is applied throughout our core workflows. Everything we do, we consider the security impact it has on your systems. You may even be in an industry where the information you collect is regulated by the Privacy Act 1988. We work with you to enable compliance with your Privacy Act obligations and, the buck stops with us to keep your data and client information secure.
Our customers never pay for IT security advice
We architect BCDR plans so
you keep working during outages
Business Continuity and Disaster Recovery (BCDR) plans, among other things, ensure that you have redundant systems ready to use in the event of an outage. Whether it is bringing a secondary server online while restoring a crashed server from a backup, or having a redundant 4G failover internet in case your internet has an outage, we keep you working.
More Contact UsBusiness grade VoIP services keep
you connected
We offer business grade VoIP services deployed with either traditional desk IP phones, or modern deployments using a softphone implementation, such as enabling PSTN calling through Microsoft Teams. Is your business using Microsoft Teams as a communication hub? Ask us how you can use Teams for your phone calls as well, or organise your free 14 day trial of our VoIP service powered by VoIPcloud.
Unlimited call plans from $15.95 per user/month
Have your own
IT department
Enjoy the experience of on demand IT support, IT security advice, and scheduled maintenance, all for the fraction of the cost of paying for your own IT department. Only pay for what you need, when you need it.
More Contact UsWe go where
you go
It doesn't matter if you work from home, work in an office, or are on a trip overseas. If you have an internet connection, we are just an email or phone call away. We will remotely connect to your equipment and work with you to solve your issue. If it can’t be solved remotely, we’ll book a time with you to come onsite and work on the solution.
We are your tech support when and where you need it.
We protect you
and your customers
IT security is applied throughout our core workflows. Everything we do, we consider the security impact it has on your systems. You may even be in an industry where the information you collect is regulated by the Privacy Act 1988. We work with you to enable compliance with your Privacy Act obligations and, the buck stops with us to keep your data and client information secure.
Our customers never pay for IT security advice
We architect BCDR plans so
you keep working during outages
Business Continuity and Disaster Recovery (BCDR) plans, among other things, ensure that you have redundant systems ready to use in the event of an outage. Whether it is bringing a secondary server online while restoring a crashed server from a backup, or having a redundant 4G failover internet in case your internet has an outage, we keep you working.
More Contact UsBusiness grade VoIP services keep
you connected
We offer business grade VoIP services deployed with either traditional desk IP phones, or modern deployments using a softphone implementation, such as enabling PSTN calling through Microsoft Teams. Is your business using Microsoft Teams as a communication hub? Ask us how you can use Teams for your phone calls as well, or organise your free 14 day trial of our VoIP service powered by VoIPcloud.
Unlimited call plans from $15.95 per user/month
Have your own
IT department
Enjoy the experience of on demand IT support, IT security advice, and scheduled maintenance, all for the fraction of the cost of paying for your own IT department. Only pay for what you need, when you need it.
More Contact UsWe go where
you go
It doesn't matter if you work from home, work in an office, or are on a trip overseas. If you have an internet connection, we are just an email or phone call away. We will remotely connect to your equipment and work with you to solve your issue. If it can’t be solved remotely, we’ll book a time with you to come onsite and work on the solution.
We are your tech support when and where you need it.
We protect you
and your customers
IT security is applied throughout our core workflows. Everything we do, we consider the security impact it has on your systems. You may even be in an industry where the information you collect is regulated by the Privacy Act 1988. We work with you to enable compliance with your Privacy Act obligations and, the buck stops with us to keep your data and client information secure.
Our customers never pay for IT security advice
Our Services
Managed IT Services Provider (MSP)
As your local Canberra Managed IT Services Provider (MSP), we become your IT department. We put our Remote Monitoring and Management (RMM) software on your computers, and we become responsible for their maintenance and upkeep.
We keep the computers updated, secure and functioning with all the office peripheral devices such as printers and scanners. With the use of our RMM software, we also become your on demand help desk. We are just one phone call or email away from providing you with full technical support any time you face issues.
Using our RMM software we can connect remotely to your computer to provide tech support and fix around 99% of problems without having to attend onsite. All standard maintenance can also be done remotely through our RMM software.
We provide help desk support which means any issues that you or your staff have, you may call us for help, or you can send us an email and a service ticket is automatically generated and sent to you, whilst also being added to our ticket log for us to address and respond. We will connect remotely and assist you, and if that doesn’t resolve the issue, we’ll book a time with you to come onsite for a resolution.
We manage your users and their accounts, we onboard/offboard staff from your IT systems, creating email accounts for new users, revoking access for outgoing staff, and organise any work from home/field access to company IT resources.
We are responsible for your network, we keep servers and network devices updated, secure and working. We design Business Continuity and Disaster Recovery plans to ensure you have redundancy/failover systems that can be used in the event of a disaster or outage. We also diagnose and fix any network issues to keep you and your staff working.
Our MSP services are inclusive of our IT security services, we connect your equipment and network into Watchtower, a security stack including our very own in-house developed Cyber Security Operations Centre. We take responsibility and accountability for your organisation’s IT security.
About Us
22+ years of experience
We have 22+ years' experience in the IT sector across a wide range of fields. Having experience in Software Engineering, Business Analysis, Digital Forensics, IT Security and Tech Support allows us to diversify in the way with which we solve your problems.
Fair, flexible & transparent pricing
We design our pricing so that you can budget and plan for your IT expenditure. We offer an all-inclusive rate, or we offer cut down rates with optional add-ons that you can pay for on demand as your business grows or requirements change, kind of like health insurance.
We have a flexible, fair and honest pricing system on a month-to-month basis with no lock-in contracts. If in the unlikely event we don't meet your expectations, next month you're free to switch to another provider, and we'll make the switch painless from our side, no hard feelings.
Multiplatform unlocks limitless potential
Whether you use a MacBook, Windows PC, or any full function device, you'll find that when it comes to core business functionality all these devices will do what you need. These devices are designed to be used for everyday work, simple as that.
We pride ourselves on being a truly multiplatform business. We operate across all platforms, we support you across all platforms. You want to use Apple devices in your business? Absolutely you can. Need to stand up a Linux server for a particular line of business application? No problem at all, we've got you covered.
Ask about our cloud pricing guarantee
Being our customer comes with perks, such as the ability for us to source and supply you with cloud products at cheaper than retail rates through our wholesale channels.
We
start-ups
Being a start-up ourselves, we know how exciting it is to get your business up and running.
We know the importance of getting your IT infrastructure running reliably and securely from the get go, so that you can focus on growing your business.
Engaging with us early on in your business planning phase ensures that you are armed with the information you need to plan for the IT requirements of your business.