We will only collect and store information that is necessary for us to do our job, or for us to receive or take payment from you. Any information that we store, will be done so securely, with any and all security features available to us enabled. This means that we will encrypt your data where possible, and enable multi-factor authentication where it is available for any systems we use that hold your information.
We are in the security business, as such we vet the vendors we use and take vendor platform security features into consideration when making our decisions on whom to partner with.
We will not sell your information, nor will we release/distribute your information to any third-party for the purpose of marketing. Any of your information released by us to a third-party will be strictly for the purpose of purchasing or administering a product that we utilise through that third-party.
In order for us to provide our services to you, we collect your first and last name, your business name (if applicable), and any email addresses and phone numbers that you choose to disclose to us.
In addition to the above, for billing purposes we may collect and store a billing address, credit card details, banking details, and any historical purchases, payments, or invoices that have been issued through us.
Acting as the administrator of your IT systems, it may be necessary for us to store login information to certain online services that you, or us acting on your behalf, have signed up to. We may also store network schematics, the name of any computer(s) you use, username/password combinations that you give us, and other similar information that allows us to administer your IT systems as part of our services to you.
We may use your information for our own marketing purposes, and this use will be in accordance with the Spam Act 2003. Specifically, if you are a customer of ours, it will be implied that you consent to receiving email communications about specials or deals involving products that are related and/or relevant to purchases that you have made with us previously.
You may opt out of our marketing campaigns at any time by simply sending us an email stating that you do not wish to receive marketing material, and list any email addresses you wish to be excluded from receiving our marketing material. We will remove the email addresses from our marketing list, and respond accordingly to let you know that we have done so.
We will use your information for the purpose of doing our job, administering your IT systems.
We will use your information to seek payment for goods and services supplied by us, or to take payment at an agreed time (i.e. an agreed upon regular monthly invoicing cycle).
Generally, we will avoid sharing your information with a third-party where we can. The only reason we will ever share your information with a third-party, is to enable us to supply you with goods and services that are supplied through that third-party. For example, we may utilise a vendor that sells offsite backup storage, and we may register the service using your information so that should you cease being our customer, the account is in your name and is easily transferrable to your new service provider. We only supply the third-party with the minimum information necessary for them to supply you with their product. In some cases, such as our VoIP service, the third-party may keep billing information and they may bill you directly. However, this case will be made clear to you, there will be no situation where your billing information is handed to a third-party without your prior approval.
Given the nature and availability of cloud computing infrastructure, it is hard for us to tell you exactly which country all of your information may be located in at a given time. Whilst we endeavour to utilise cloud based services that are located in Australia, our third-party vendors ultimately are in control of their systems, and therefore they have control over where they send your information, not us. It is a safe assumption, particularly when dealing in a Microsoft 365 environment, that some of your information may be stored in Ireland and/or the USA. If you have requirements to keep your information onshore, please let us know and we'll see what we can do to make that happen.
At any time, you may request from us any information of yours that we hold a copy of. However, to ensure that we are giving you, and only you, your information. It may be necessary for us to confirm that you are who you say you are before we release any information to you. To do this, we may confirm your identity by utilising any or all of the contact information that we hold about you. For example, we may email any email addresses that we have listed as yours, and/or call any phone numbers that we have listed as yours, for the purpose of confirming your identity and ensuring that the request for information is genuine. This is about protecting your information to ensure that no one else can falsely request it.
If you believe any information we hold about you is incorrect, you may request us to update or delete the incorrect information.
At any time, you may request that we delete some or all of your information, however if you are an ongoing customer it may not be possible for us to fulfil your request in its entirety. In this case, we will advise you what we can or cannot practically delete whilst still providing you with goods or services. Similarly, if you are no longer a customer, whilst we can delete the majority of your information, we will still need to keep records of invoices and any financial transactions for 7 years, as per the record keeping requirements scheduled by the ATO. After 7 years we will destroy any information that you have requested be deleted and we were unable to do so at the time.
There are no costs to request your information, or to request an update or deletion of your information. This is done free of charge ($0) by us as part of our commitment to your privacy.
We will respond within 30 business days, notifying you of the outcome of your request, i.e. what information we are giving you, what information was updated, or what information was and/or was not deleted, with any reasons as to why.
If you wish to make a complaint regarding our handling and/or use of your information, please contact us using the contact information at the bottom of the page.
If you are unhappy with our response and/or remedy to your complaint, you may take the matter to the Office of the Australian Information Commissioner (OAIC) for independent arbitration.
You may find the latest contact information for OAIC here.
To make a request for your information, or to request an update or deletion of your information, please make a request using the following contact information:
Phone: (02) 6152 9111
Email: See Home Page